bigboXX.com Wins Best Practice Award for Technology Deployment

Selection for this award was based on the following criteria; customer feedback, a detailed explanation from the nominees about how the technology was deployed within the company, benchmarking data from third party sources, an interview with the a company spokesperson and a written explanation of how the technology benefits customers. Winners of the Best Practice Award for Technology Deployment must have leading, innovative solutions that distinguish them from competitors and improve the customer experience. 

"We are pleased to see proven SAP solutions cater to visionary companies such as bigboXX.com and helps fulfil their business and customer requirements.  In fact, our work with bigboXX.com has been an excellent example of being more than a customer/solution provider relationship," said Lee Boon Lee, Managing Director of SAP Hong Kong.  "We have a true and long-term partnership with bigboXX.com that allows us to work together as they grow.  bigboXX.com is a prime example of how our solutions can help a company become a market leader." 

bigboXX.com utilises mySAP.com e-business solution for its financial, logistics, warehouse management and customer relationship management, all of which was created from the ground up with no legacy system migration issues.   

The solution provides the necessary integration between bigboXX.com's front-end website and back-end operation systems, a critical component for any online business aiming to be a leader in the B2B arena.  The real time offerings give customers complete control over the order process including order tracking and history, inventory control, delivery and pricing information. The scalability and flexibility of SAP solution helps optimise  bigboXX.com workflow, such that  new products, services and functionality can be added with ease. 

"Our deployed technology gives a complete view of business operations and information, automatically, instantly, and accurately, thereby enabling us to leverage information to better manage our business and serve our customers," said Winterhalder. "We have also been impressed with SAP's data mining capabilities, this functionality and flexibility were key to our decision to implement the technology." 

While many companies deploy customer relationship management (CRM) solutions to handle basic customer relationships, the entire bigboXX.com system figures CRM at every stage in the ordering process, from the initial telephone or website order through to the delivery.  This has been a competitive edge for bigboXX.com whose business nature rests heavily on customer relationships. 

Real-time information availability allows bigboXX.com to offer specific products for individual customers, ranking their purchasing experience more relevant to their needs.On the website this is achieved by a browsing algorithm and cross checking of general sales history data of the customer. This can also be done through traditional channels such as direct marketing, call centre, or via email. 

Central administrators can generate spending reports on the consolidated spending a company has with bigboXX.com and individual users can generate reports on their previous purchases. All data is available in real time and downloadable into Excel format for ease of use. This instant spending monitoring saves time on data entry and increases control over company-wide purchasing.  

The growth in sales and efficient order fulfilment processing over the past year has bigboXX.com making over 1000 deliveries per day to companies in Hong Kong.  Offering customised solutions that streamlines the purchasing process and develops a high level of customer loyalty. 

"We look forward to continuing our partnership with SAP as we continue to grow by offering new services to our customers as well as maintaining our technological leadership position in the business supply industry," said Winterhalder.

For further information, please visit the website of bigboXX.com at www.bigboxx.com and SAP website at www.sap.com.

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